Privacy Policy

Last updated: 29 June 2026

This Privacy Policy explains how InvoiceM8 collects, uses, stores and protects personal information when you use our website, app, products and services.

1. About InvoiceM8

InvoiceM8 is designed to help sole traders, tradies, contractors, freelancers and small businesses manage quotes, invoices, clients, payments, jobs, expenses and business admin tools.

2. Information we collect

We may collect information you provide directly, including:

• your name and contact details;
• business name, address and business profile details;
• email address and login details;
• client and customer information you add to the app;
• invoice, quote, item, service, expense and job information;
• payment status and subscription information;
• messages, support requests and feedback you send us.

3. Information collected automatically

When you use InvoiceM8, some technical information may be collected automatically, such as device information, browser type, app usage, pages visited, IP address, approximate location, crash reports and performance information.

4. How we use your information

We may use your information to:

• provide and operate InvoiceM8;
• create and manage your account;
• help you generate quotes, invoices and business records;
• send service updates, reminders or important notices;
• process subscriptions or payments where applicable;
• provide customer support;
• improve features, security and user experience;
• meet legal, tax, accounting or regulatory requirements.

5. Client and customer data

You may enter information about your own clients or customers into InvoiceM8. You are responsible for making sure you have permission or a lawful reason to collect and use that information in your business.

6. AI and smart features

InvoiceM8 may include AI or smart tools to help with app guidance, invoice wording, business admin and support. Information you enter may be processed to provide these features. You should avoid entering sensitive personal information unless it is necessary for your business use.

7. Payments and third-party providers

InvoiceM8 may connect with third-party providers such as payment processors, app stores, authentication providers, messaging tools, hosting platforms or analytics services. These providers may process information according to their own privacy policies and terms.

8. Cookies and analytics

Our website and app may use cookies, analytics tools or similar technologies to understand usage, improve performance, remember preferences and support security. You can manage cookies through your browser settings.

9. How we store and protect information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. However, no online system is completely secure, and we cannot guarantee absolute security.

10. Sharing information

We do not sell your personal information. We may share information only when needed to:

• provide InvoiceM8 services;
• work with trusted service providers;
• process payments or subscriptions;
• respond to support requests;
• comply with laws, regulations or lawful requests;
• protect the security, rights or safety of InvoiceM8, users or others.

11. Data retention

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including providing the service, maintaining records, meeting legal obligations, resolving disputes and improving InvoiceM8.

12. Accessing or correcting your information

You may request access to personal information we hold about you, or ask us to correct it if it is wrong or incomplete. We may need to verify your identity before responding.

13. Account deletion

You may request deletion of your account or personal information. Some information may need to be retained where required for legal, security, accounting or legitimate business reasons.

14. Children and young people

InvoiceM8 is intended for business users and is not designed for children. If we become aware that we have collected information from a child without appropriate consent, we will take reasonable steps to delete it.

15. International services

Some technology providers used by InvoiceM8 may store or process information outside New Zealand. Where this occurs, we take reasonable steps to use providers with appropriate privacy and security standards.

16. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of InvoiceM8 means you accept the updated policy.